Legal Policies & Governance

1. Account Eligibility & Access

1.1 Clients must be of legal age to form a binding contract. Accurate details (legal name, surname, and residential physical address) are required upon account registration. P.O. Boxes and mail forwarding addresses are prohibited. Orders must take place from the client's residential ISP. Account details must match information provided by the payment method.

1.2 You are solely responsible for maintaining the confidentiality and security of your account credentials. You are liable for all actions and content produced under your account.

1.3 Opening multiple personal accounts, transferring account ownership to another individual, or granting third-party access to personal accounts is strictly prohibited.

1.4 Netxons Technology provides support directly to primary account holders only. Hardware support is included; custom software configuration and troubleshooting outside default provisions are not covered.

2. Invoicing, Payments & Suspensions

2.1 Payments via PayPal or Credit Card must originate from verified accounts. Account credits do not expire but are non-refundable.

2.2 Chargebacks or payment disputes will result in immediate service suspension. Reversing valid chargebacks requires payment of a mandatory $200 Administrative Fee.

2.3 Dedicated Server cancellations require a 10-day notice prior to the billing renewal date submitted via the portal. Late cancellations incur a $25 termination fee.

2.4 Bandwidth usage exceeding assigned plan limits on dedicated hardware is billed at $0.25 per Gigabyte.

1. Prohibited Network & System Activities

• Unsolicited Email & Spam: Sending unsolicited bulk email, cold outreach, or list harvesting is strictly forbidden. Reselling services connected to entities in Spamhaus ROKSO is banned.
• Malicious Content & Exploits: Hosting malware, viruses, or unauthorized scripts leads to immediate termination.
• Network Abuse: Header spoofing, launching DDoS/DoS attacks, automated scanning, or malicious IRC botnet usage is prohibited.
• Prohibited Media: Content displaying explicit acts of copulation or exposed genitalia is strictly banned. P2P/BitTorrent is permitted only for legal software distribution.

2. Abuse Remediation & DMCA Escalation

2.1 Standard abuse notices require client response within 24 hours. Unanswered tickets after 24 hours may trigger port filtering; failure to address issues within 7 days results in account suspension.

2.2 DMCA copyright complaints must be remediated within 24 hours. Failure to respond within 24 hours results in IP disconnection and a $25 fine. Unresolved complaints after 72 hours trigger service suspension. After 7 days of suspension, services are terminated with full data destruction and a $200 Abuse Charge.

2.3 Blacklisting caused by excessive client abuse may incur a $200 fine alongside immediate service termination.